Registration

1. How to create an account on our website?

To join us, just go to our homepage and create your subscription using the ‘’register’’ icon. You can create a new profile by filling in the form with the data requested or, if you prefer, you can login through your facebook page. After this step you will receive a confirmation email. Don't forget to confirm the account creation on our website by clicking on the link that will be generated for you.

2. Is the privacy of my personal data secure?

The privacy and security of personal data plays a high priority for us. nutry4all.com complies with the General Data Protection Regulation (GDPR). For more information, see our Privacy Policy page.

3. I would like to consult your privacy policy page. Where can I find it?

To access our privacy policy page, simply access the following LINK. If you still have any questions, contact us at geral@nutry4all.com.

4. I no longer remember the password to access my personal account. How can I get it back?

To regain access to your personal account, you must go to the login area in the upper right corner of our website and request a new password. Afterwards, you will receive an email in your mailbox with an order confirmation link where you can create a new access password. The suggestion is that you choose a password that is simple to memorize but difficult to discover. Avoid using your birth year, club, favorite color, or your pet's name.

5. I registered and did not receive any confirmation email. Can I confirm my account over the phone?

No, the confirmation of your account must be carried out by the link that is sent. If you have not received any confirmation email, we ask you to confirm again the data you entered in the mandatory fields. If you didn't detect any errors, check the SPAM in your mailbox. If you still have any difficulties, contact us via email: geral@nutry4all.com. We remind you that the personal data/password recovery must be confirmed.

6. How can I change my profile data?

All the data that you entered in the formation of your personal account is editable. To do this, simply login and in the menu on your right select the option ‘’Edit details’’. If you want to change the email associated with this data, you will have to create a new personal account.

Payment details, billing address or product delivery address are required in all orders you place.

Specific Promotions

7. What is the 'product of the month'?

The ''product of the month'' is a fantastic campaign in which one of our TOP's sales gets an immediate 30% discount on the PVP price. residence. This campaign runs from the first to the last day of the month in question and is subject to limited stock! Don't let her escape!

8.My favorite product is in the campaign of the week. Until when can I buy it?

nutry4ALL has a campaign system specially designed for you. For this reason, if you want to take advantage of this campaign you have from Monday at 00:01 until 23:59 on Sunday to grab it. nutry4ALL warns that the stock of the week's product(s) is limited. Enjoy!

9.  I read that they have ''FLASH SALES''. What does it mean?

Flash sales are a shower of promotions on selected items. This promotion is associated with a very short period of time and limited stock. However, you can enjoy free shipping if you make the amount required for your delivery area. Do not miss the opportunity!

Orders

10. It's my first purchase on your site. How do I do?

Shopping on our website is very simple!

Choose your favorite products by adding them to your shopping cart. When you have all the products you want selected, click on the shopping cart icon on the right side. Rectify the size of the packages, the taste, the price and if there is any campaign in place that benefits you! After this step, complete your checkout. Log into your nutry4ALL account and choose whether you prefer to pick up the products at the store or have them shipped via Tipsa. Fill in the mandatory data that you are asked for so that your order arrives correctly at its destination. Afterwards, a specific ATM reference will be generated for your purchase. After payment we will send you the ordered products as soon as possible.

11. How do I use a discount code?

After selecting the products you wish to purchase, simply go to your shopping cart and add your code in the box below the promotions with the name ''promotional code''. Confirm the change in the value of the items in the total amount of your shopping cart, in the lower right corner.

If the total does not take into account the code you added, we ask you to check that it is correct (respecting the upper and lower case letters and the value of the number placed). We also warn you that the promotions are not cumulative.

12. I intend to buy two items with different promotions. How do I do?

At nutry4ALL.com we try to make your purchases as intuitive as possible. This way, when your goal is to buy products from different campaigns, we can associate both products in the same purchase. On the other hand, when you want to buy products associated with campaigns and others with a promotional code, you will have to do it in separate orders. For more information about non-cumulative campaigns, please contact us at geral@nutry4all.com

13. What payment method can I use to complete my order?

nutry4all.com offers several payment methods offering you the option to choose the most convenient one for you. You can pay for your order by MBWay, credit card, PayPal or by ATM, using a reference created for you.

Shipping of Orders

14.How do shipping costs work?

Shipping costs are automatically calculated by our website. The weight and volume of your order is estimated and an approximate value is calculated. nutry4ALL offers shipping on orders to the Portuguese mainland with a value above 30€. In the case of islands, shipping is offered when the order has an amount greater than €80. For more information, consult our delivery policy or contact us at geral@nutry4all.com.

15. I would like to consult your delivery policies page. Where can I find it?

To access our delivery policies page, simply access the following LINK. If you still have any questions, contact us at geral@nutry4all.com

16. I have already finished my order. When will your shipment take place?

The dispatch of your order depends on the time of confirmation of the bank transaction carried out by your bank. When this payment confirmation is made until 2:30 pm on a working day, your order is sent on the same day, after that period it is dispatched on the next working day.

Confirmations of bank transactions depend from entity to entity and may take from 30 minutes to 5 working days (maximum limit for international payments).

17. How long does the order take to arrive at my house?

After confirmation of payment, within the mainland, your order will take 19 to 48 hours to arrive at the delivery address, if it is a working day. If it is not a business day, it will generally arrive on the next business day. So, let's assume that nutry4ALL receives confirmation at 2:30 pm on a Friday. If it is not a public holiday on any of the other days, you will receive your order on Monday afternoon or Tuesday morning. On the other hand, if nutry4ALL receives the information at 10 am on a Monday, when the next day is a holiday, you will receive your order by 5 pm on Wednesday.

For islands, the delivery time is a little longer and more irregular. The average waiting time for an order for Madeira is between 5 and 10 working days and in the Azores between 7 and 15 working days. We remind you that after dispatch, your order will be the responsibility of the carrier and you can track it through the tracking code that will be associated with your order.

18. Can I suggest a delivery time for my order?

It is currently not possible to schedule the delivery of your order. This is the responsibility of the carrier's route and the route that the courier will take in your delivery area.

19. I would like to offer an article from your website. Can I place an order to an address other than the billing address?

Yea! At the checkout of your order, you are asked for 2 addresses: the one associated with your payment and the delivery address. If the delivery address is different from the one associated with your data, you just have to fill it in. In this specific case, we also advise you to put the name of the recipient to whom you want the order to be delivered, so that it is sent to you.

20. I'm usually not at home. Can I choose a different delivery address?

Yea! At the checkout of your order, you are asked for 2 addresses: the one associated with your payment and the delivery address. If the delivery address is different from the one associated with your data, you just have to fill it in.

21. I don't remember the full address. Can I put it anyway?

nutry4ALL.com will ship to the address you place at the delivery point. If this is incorrect, your order will be returned to our headquarters and you will have additional shipping costs. For this reason, nutry4ALL recommends that you fill in the delivery address so that it is correct, complete and legible and without abbreviations

21. I have completed an order, but I would like to change the delivery address and billing details. It's possible?

Although the change of billing data is not possible, you have until the time of dispatch of the order to change the delivery address. To find out if it is still possible to make this change, please contact our customer service via email geral@nutry4all.com

22. How can I track my order?

You can track your order using the "tracking number" that we send to your email, or if you prefer, you can track the status of your order in your reserved area. The data entered depends on the data provided by the carrier responsible for the delivery of your order.

23. Can I return a product purchased on the site?

Yes, for nutry4ALL it is very important that our customers have complete trust and satisfaction for the purchases made on our website! For that reason, you have a 15-day cooling-off period from the date on your purchase receipt. This period is only valid for packages that have been properly treated and closed. For more information, consult our returns policy.

24. The order I received is different from the order I placed online. How can I communicate this to you?

Nutry4ALL.com takes situations like this very seriously. For this reason, we ask you to contact us as soon as possible via nemail geral@nutry4all.com with your order code. Therefore, we will analyze your situation as soon as possible!

25. I received a deformed item and part of the product was spilled. How can I inform you?

We regret what happened, we try our best to have the products shipped in a way that maintains their integrity. Therefore, we ask you to contact us on the direct number 213 52 1428 with your order code so that we can analyze your situation and reach a beneficial solution together as soon as possible.

26. What do I do if I haven't received my order?

All orders, after nutry4ALL dispatch, are under the responsibility of the carrier. The first step is to confirm your location and status by your ‘’tracking number’’. Pay attention to the carrier's schedule, as it does not deliver on weekends and holidays, if you have any delivery notification or information from the carrier in your box. In case the information is not clear, we ask you to contact us via email geral@nutry4all.com with your order code so that we can help you as soon as possible. (and 1000x quickly as possible)

27. I would like to consult your returns policy page. Where can I find it?

To access our returns policy page, simply access the following LINK. If you still have any questions, contact us at geral@nutry4all.com.